First Insurance Agencies Ltd. values your business and we thank you for your confidence in choosing our firm as your source of advice and products. As our client, you trust us with your personal information.

We respect that trust and want you to be aware of our commitment to protect the information you share in the course of doing business with us.

We Strive to Protect Your Personal Information
All employees, associated advisors and suppliers who are granted access to client records understand the need to keep this information protected and confidential. They know they are to use the information only for the purposes intended. This expectation is clearly communicated. We’ve also established physical and systems safeguards, along with proper policies and procedures, to protect client information from unauthorized access or use.

How we Collect, Use and Disclose Your Information
When you do business with us, you share personal information so that we may provide you with products and services that best meet your needs. We assume your consent for our firm to use this information in an appropriate manner. We may use and disclose this information for the following purpose:

1. Personal Information
In order to acquire or renew an insurance product for you, we need to collect personal information about you. First Insurance Agencies Ltd. will only collect, use and disclose such personal information in such a manner that a reasonable person would consider appropriate in these circumstances.

2. Collection
Depending on the type of insurance policy to be issued, we may collect the following information:

• Basic information such as name, address, telephone and fax numbers, e-mail address, birth date and marital status
• Claims history and credit and past payment records
• Financial information
• Medical information
• Driver’s record
• Employment information

3. Purpose
Information collected under section 2 (Collection) may be used for the following purposes:

• To enable us to acquire or renew an insurance policy
• To assist you and assess your ongoing needs for insurance
• To assess your need for and to offer other products, such as financial products
• To ensure that your information is accurate and up-to-date
• To protect First Insurance Agencies Ltd. and/or insurer against inaccuracy

4. Disclosure
First Insurance Agencies Ltd. may disclose your personal information to the following third parties:

• Insurance companies
• Other brokers
• Credit organizations
• Professionals working on behalf of First Insurance Agencies Ltd. or the insurer such as adjusters and lawyers
• Financial institutions
• Medical professionals
• Employer of the insured (commercial policies only)

5. Third Party Information
First Insurance Agencies Ltd. may obtain your personal information from the following third parties:

• Insurance companies
• Other brokers
• Credit organizations
• Motor vehicle and driver licensing authorities
• Financial institutions
• Medical professionals

6. Withdrawal of Consent
You may refuse to consent to the collection, use or disclosure of personal information. You may also withdraw a previously given consent at any time. However, depending on the type of insurance policy to be issued, a refusal to provide consent or a future withdrawal of consent may result in our inability to acquire/renew insurance and/or in the cancellation of a policy.

7. Accuracy
You must provide First Insurance Agencies Ltd. with accurate and up-to-date personal information. Your failure to do so will inhibit or prevent First Insurance Agencies Ltd. from properly advising or representing you. You must immediately inform First Insurance Agencies Ltd. of any new or changed information.

8. Privacy Officer
First Insurance Agencies Ltd. is committed to applying relevant laws and principles regarding privacy and confidentiality of personal information. For more information on First Insurance’s privacy policy and procedures, please contact our Privacy Officer:

Kevin Sigouin, BComm CRM
kevin.segouin@firstins.ca